Before contacting us via telephone, please review your options below, here we can arrange an engineer’s appointment or a new quote. When submitting your information,* indicates a required field. Please be aware that a member of our staff will contact you within 48 hours of you submitting a form.
After your order has been approved, a surveyor will contact you to conduct a survey. When your products are approved, they are manufactured and our installations team will contact you to arrange an installation date. Please contact us for any additional order updates.
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01744 611203
9am –5pm Monday – Friday
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St Helens Windows Limited
Unit 1a Eastside Industrial Estate
Jackson Street
St Helens
Merseyside
WA9 3AS
Aftercare and service engineer visits MUST be requested via the online form, please use our online form HERE. Our online service allows our customers to easily request repair and replacement parts for the life of their St Helens Windows Home Improvements guarantee, as well as an estimate for out-of-guarantee work. To make the correct decision on any remedial work, our team will prioritise the job in order of importance. PLEASE NOTE: Out-of-hours calls will be charged at a premium rate. Our working hours are 8 am to 5 pm – Monday to Friday.
Yes. You may bookmark your preferred date in your calendar to avoid forgetting it. Book your appointment HERE. Once your complimentary appointment is scheduled, we will confirm it by email or phone call.
To request a rescheduled installation date, please contact us via email at the address below.
Zero tolerance policy
As an employer, St Helens Windows is responsible for its employees’ health, safety, and well-being. The company is legally obligated to create a safe and secure working environment for employees. Staff mental health is equally vital as their physical health. In addition, any incident involving an employee being abused or threatened at work by customers is inappropriate and will not be tolerated.
Unreasonably or unrealistic requests that cause disruption.
Examples may include, but are not limited to:
- Demanding to communicate only with a specific team member.
- Refusing to use the approved online system to arrange appointments.
- Demanding same-day visits for routine aftercare services.
- Inflicting sexual or racial harassment.
- Any form of intimidation or bullying by customers.
- Contacting staff directly via social media.
- Publishing staff names on social media platforms.
Grievance Procedure
All supervisors and managers are responsible for ensuring that all procedures are discrimination-free.
We endeavor to safeguard employees from harassment and victimisation, and if there is a serious threat or action, we will notify the appropriate authorities.
Read our customer reviews
Customer service is something we pride ourselves on. And we think our customer’s testimonials express their experience with us.