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Rubbish door - don’t use this company
Badly fitted door, poor quality, shocking customer service!
Leaking badly fitted door & poor customer service
Ordered a door 24 August 2018, it was a new style so we were advised of a two week lead time which turned into two months and we were told this was due to the factory having a problem with sourcing the ‘slabs’ and then fitters out on other jobs. On 23 October 2018 it was fitted badly, leaking due to misalignment and no seal around window in the door ‘cassette’ which we were advised was fitted at the factory and would need to be replaced. The door was also scratched. Over 6 months we’ve had poor realignment jobs, messy silicone work, shocking touch up work which looked like typex over the scratch, workmen not sweeping up after themselves and a catalogue of waiting in for workmen to not show up with no courtesy call to advise of this. Finally after months of discussion to rectify the issues, in April 2019 they took the door away to respray it at 9.30am and returned with it at 7pm instead of 5pm leaving us without a secure front door into the evening. The door was resprayed but we were advised the glass ‘cassette’ would also be removed and resealed at the same time. It wasn’t and the door still leaked, so a further workman called and just put silicone around the glass from the outside, which is not the same as a professionally finished door. It is now fitted straight and not leaking, although the door frame colour does not exactly match door despite coming from the same company at the same time. The poor service and workmanship, is very disappointing and I truly wish we’d have gone elsewhere. There was no gesture of good will for our wasted time and energy invested in finally getting the door fitted properly and not leaking in May 2019.
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New windows and doors all round
Excellent work, friendly workers clean job, altered plans few times no problems job done little late but no problem that side due to alterations and Brocken window. Friendly staff from start to Finnish would recommend to any who ask who done job, also had conservatory respayed to match with windows and doors by another person recommended by one off the fitter’s excellent jod
Thank You St Helens Windows and Stefan
Just wanted to let you know that Stefan has been so good today. Very tidy and helpful. Minimal fuss and hasn’t stopped. He’s still here but thought I should let you know the positive feedback about his approach. 🙂